DTC Fulfillment Services for Growing Brands
50 plus fulfillment centers across the US and Canada. Same day order processing. 99.8% accuracy. Branded packaging. 2 day delivery to 98% of US addresses.
DTC fulfillment is the process of storing, picking, packing, and shipping orders placed by individual consumers through a brand's own online store or direct sales channels. AMZ Prep provides direct to consumer fulfillment services from 50 plus warehouse locations across the United States and Canada, serving 5,000 plus brands on Shopify, TikTok Shop, WooCommerce, and 100 plus ecommerce platforms with same day processing, branded packaging, and 99.8% order accuracy.
What Is DTC Fulfillment?
DTC fulfillment, also called direct to consumer fulfillment or D2C fulfillment, is the logistics process of picking, packing, and shipping orders placed by individual customers through a brand's own online store. Unlike wholesale fulfillment where products ship in bulk to retailers, DTC fulfillment delivers single orders directly to the consumer's doorstep with branded packaging, tracking updates, and a curated unboxing experience.
For brands selling on Shopify, TikTok Shop, WooCommerce, or their own website, DTC fulfillment is the operational backbone that determines delivery speed, order accuracy, and customer satisfaction. Most brands manage fulfillment in house until they exceed 50 to 100 orders per day. Beyond that threshold, the complexity of multi-SKU inventory management, carrier rate negotiations, and seasonal demand spikes makes outsourcing to a 3PL order fulfillment provider the more cost effective and scalable path.
A DTC fulfillment provider like AMZ Prep handles the entire post-purchase process: receiving inventory at the warehouse, storing it across strategically located fulfillment centers, picking and packing each order with custom branded packaging, selecting the fastest and most affordable carrier, and processing returns when customers send items back. This distributed approach to direct to consumer fulfillment reduces shipping zones, cuts transit times, and lowers per-package costs through zone skipping.
How DTC Fulfillment Works with AMZ Prep
From store connection to customer delivery, AMZ Prep handles every step of the direct to consumer fulfillment process. Most brands go live within 2 weeks.
Connect Your Store
Integrate your Shopify, TikTok Shop, WooCommerce, or any of 100 plus ecommerce platforms with AMZ Prep's Navigate platform. Orders, inventory, and tracking sync automatically. Setup takes under 24 hours.
Send Your Inventory
Ship products to one or more of AMZ Prep's 50 plus fulfillment centers. AMZ Freight handles pickup, customs, and dock delivery. Products are received, inspected, and stored.
Pick, Pack, Ship
When a customer places an order, AMZ Prep picks the items, packs them in your branded packaging, and ships same day using the fastest carrier at the lowest cost through Prep Parcel.
Deliver and Delight
Customers receive branded tracking updates via email and SMS. 2 day delivery reaches 98% of US addresses. Returns are processed, inspected, and restocked automatically.
Why Outsource DTC Fulfillment to a 3PL?
Brands that outsource direct to consumer fulfillment to a 3PL reduce shipping costs by 20 to 30%, cut delivery times in half, and free their team to focus on growth instead of warehouse operations.
Faster Delivery, Lower Cost
Distributing inventory across 50 plus fulfillment centers reduces average shipping zones from 5 to 2. Shorter zones mean faster delivery and lower carrier costs on every DTC order.
Branded Unboxing Experience
Custom mailers, tissue paper, thank-you cards, promotional inserts, and seasonal packaging changes. AMZ Prep turns every DTC order into a brand experience that drives repeat purchases and social sharing.
99.8% Order Accuracy
Triple-check verification at pick, pack, and ship ensures 99.8% accuracy across all DTC orders. Barcode scanning, weight validation, and photo documentation eliminate mispicks and shortages.
Scale Without Hiring
Peak season, flash sales, influencer spikes. AMZ Prep absorbs volume surges without the brand needing to hire, train, or manage warehouse staff. Capacity scales on demand.
Same Day Processing
Orders received by 12pm local warehouse time ship the same day. No next-day queuing. No backlog. Real time order status syncs back to your store and your customer.
Multi-Channel from One Pool
Fulfill DTC orders, Amazon FBA prep, Seller Fulfilled Prime, and B2B retail from the same inventory pool. One warehouse network for every sales channel.
In-House Fulfillment vs 3PL: Which Is Right for Your DTC Brand?
Most DTC brands start by packing orders from a garage or small warehouse. The comparison below shows when outsourcing to a fulfillment provider makes financial and operational sense.
| Feature | In-House Fulfillment | AMZ Prep (3PL) |
|---|---|---|
| Shipping Speed | 3 to 7 days depending on location | 2 day ground to 98% of US addresses |
| Warehouse Network | 1 location | 50 plus locations across US and Canada |
| Shipping Rates | Retail or small-volume rates | Enterprise-negotiated rates via Prep Parcel |
| Branded Packaging | Manual, limited by staff capacity | Custom mailers, inserts, tissue, seasonal changes |
| Order Accuracy | Varies (no verification system) | 99.8% with triple-check verification |
| Peak Season Capacity | Hire temporary staff, risk errors | Scales on demand across entire network |
| Returns Processing | Manual inspection and restock | Automated receiving, inspection, restock, disposition |
| Platform Integrations | Manual order entry or basic plugin | 100 plus native integrations, real time sync |
| Best For | Under 50 orders per day, single SKU | 50 plus orders per day, multi-SKU, multi-channel |
Looking to compare DTC fulfillment providers? See our guide to the top DTC fulfillment companies in the US for a side-by-side comparison of services, pricing, and capabilities.
DTC Fulfillment Across the United States
AMZ Prep operates 50 plus DTC fulfillment centers across the United States with regional distribution centers in Kentucky, Nevada, Texas, Pennsylvania, South Carolina, and California. This distributed network provides 2 day ground delivery to 98% of US addresses.
Brands needing DTC fulfillment in specific regions can distribute inventory to our West Coast fulfillment centers in California and Nevada or East Coast fulfillment centers in Pennsylvania, New Jersey, and South Carolina. Our network covers major DTC fulfillment hubs including Los Angeles, Atlanta, Tampa, Savannah, and the greater New York metro area.
DTC Fulfillment in Canada
AMZ Prep operates DTC fulfillment centers across Canada's major logistics hubs, supporting both domestic Canadian delivery and cross-border shipping to the US. Canadian fulfillment includes bilingual packaging for Quebec, cross-border customs management, and integration with all major Canadian carriers.
5 Canadian Fulfillment Locations
Toronto, Vancouver, Calgary, Montreal, and Hamilton. Inventory positioned within major logistics corridors for fast domestic delivery across Ontario, British Columbia, Alberta, and Quebec.
Cross-Border DTC Shipping
Sell to US customers from Canada or Canadian customers from the US. AMZ Prep handles customs documentation, duty calculations, USMCA compliance, and carrier selection through its cross-border shipping program.
Bilingual Service for Quebec
Quebec customers expect French communications. AMZ Prep handles French packaging inserts, labels, and customer-facing communications. No translation gaps. No missed regulatory requirements.
Canadian Carrier Network
Discounted rates with Canada Post, Purolator, UPS, FedEx, Canpar, and regional carriers. AMZ Prep's Prep Parcel platform automatically selects the fastest and most affordable option for every DTC shipment.
How AMZ Prep Delivers a Branded DTC Unboxing Experience
The unboxing moment is the first physical touchpoint between your brand and your customer. AMZ Prep treats every DTC package as a brand experience, not just a shipment.
Custom Branded Mailers
Ship in your own branded boxes, poly mailers, or kraft packaging. AMZ Prep stores and manages your custom packaging inventory alongside your products.
Dynamic Inserts
Thank-you cards, discount codes, product samples, or promotional flyers. Inserts can rotate by campaign, SKU, or customer segment. Updated without pausing operations.
Tissue and Wrapping
Branded tissue paper, crinkle paper, or biodegradable packing materials. Every package opened by your customer reflects the quality and care behind your brand.
What Platforms Does AMZ Prep Integrate With?
AMZ Prep connects with 100 plus ecommerce platforms through its Navigate fulfillment platform. Orders, inventory, and tracking sync in real time across every connected sales channel. DTC brands also benefit from EDI connections for B2B retail fulfillment and a developer-friendly API for custom integrations.
Shopify and Shopify Plus
Native integration with Shopify and Shopify Plus for DTC fulfillment. Orders, inventory, and tracking sync automatically.
Shopify Plus Fulfillment →TikTok Shop
Direct integration with TikTok Shop for social commerce fulfillment. Ship viral product orders same day with branded packaging.
TikTok Fulfillment →Amazon FBM and SFP
Fulfill Amazon orders from AMZ Prep warehouses. Keep the Prime badge with Seller Fulfilled Prime while controlling inventory and reducing FBA fees.
WooCommerce and Magento
Native connections with WooCommerce, Magento 2, BigCommerce, Squarespace, and Wix for open-platform DTC brands.
Walmart and Retail EDI
EDI-compliant fulfillment for Walmart, Target, Costco, and 100 plus major retailers. Compliance-ready from label format to delivery window.
B2B Fulfillment →Custom API
Build custom integrations with AMZ Prep's RESTful API. Connect proprietary platforms, ERPs, or custom-built storefronts directly to Navigate.
API Documentation →What Industries Does AMZ Prep Serve for DTC Fulfillment?
AMZ Prep provides specialized DTC fulfillment for verticals that require unique handling, storage, and compliance. Each industry has dedicated SOPs, trained warehouse teams, and compliant facilities.
Health and Beauty
FDA-registered facilities. Lot tracking, expiry date management, and temperature-sensitive storage for cosmetics, skincare, and personal care products.
Health and Beauty Fulfillment →Apparel and Fashion
Garment-on-hanger storage, poly bagging, size and color sorting, branded tissue wrapping, and return processing with quality inspection.
Apparel Fulfillment →Supplements and Nutraceuticals
cGMP-compliant storage. Lot number tracking, expiry management, and FDA-registered facilities for vitamins, protein powders, and wellness products.
Supplements Fulfillment →Food, Beverage, and Frozen
Temperature-controlled and cold storage fulfillment for perishable DTC brands. Frozen, chilled, and ambient storage with cold pack shipping for pet food, meal kits, and artisan foods.
Subscription Boxes
Kitting, assembly, and monthly subscription box fulfillment with variable inserts, promotional materials, and seasonal packaging rotations.
Subscription Fulfillment →Pet Care Products
Heavy item handling for pet food, supplements, and accessories. Temperature-controlled storage for treats and frozen raw diets.
Pet Care Fulfillment →Trusted by Leading DTC Brands
From emerging DTC startups to enterprise consumer brands, AMZ Prep fulfills direct to consumer orders for 5,000 plus brands across North America.
What DTC Brands Say About AMZ Prep
"Working with the D2C team at AMZ Prep has given us the confidence to focus on other areas of our business. Their branded packaging execution is flawless and delivery speed matches Amazon Prime."
Health and Beauty Category
"We switched from doing fulfillment ourselves to AMZ Prep. Shipping costs dropped 28% and delivery time went from 5 days to 2. Our customer satisfaction scores are the highest they have ever been."
Apparel and Fashion Brand
"AMZ Prep handles our DTC Shopify orders, Amazon SFP, and retail B2B from one inventory pool. We eliminated the complexity of managing three separate fulfillment providers."
Multi-Channel Consumer Brand
Frequently Asked Questions About DTC Fulfillment
DTC fulfillment, also called direct to consumer fulfillment or D2C fulfillment, is the process of storing, picking, packing, and shipping orders placed by individual consumers through a brand's own online store. Unlike wholesale or retail fulfillment, DTC orders ship directly from the warehouse to the end customer. A DTC fulfillment provider like AMZ Prep handles this entire process from 50 plus warehouse locations across the US and Canada.
DTC fulfillment works in four steps. First, a brand connects their ecommerce store (Shopify, WooCommerce, TikTok Shop) to the 3PL's platform. Second, the brand ships inventory to the 3PL's warehouses. Third, when a customer places an order, the 3PL picks the items, packs them in branded packaging, and ships the package using the fastest carrier. Fourth, the customer receives delivery tracking and the 3PL handles any returns.
DTC fulfillment ships orders from a 3PL warehouse directly to consumers who purchase from a brand's own website or non-Amazon channels. FBA (Fulfillment by Amazon) ships orders placed on Amazon from Amazon's own warehouses. With DTC fulfillment, brands control the packaging, inserts, and customer experience. With FBA, Amazon controls the packaging and the customer relationship. Many brands use both: DTC fulfillment for Shopify orders and FBA for Amazon orders.
DTC fulfillment pricing includes storage fees ($0.20 to $0.40 per cubic foot per month), pick and pack fees (a first pick fee plus per additional item), and shipping costs based on package weight, dimensions, and destination zone. AMZ Prep offers transparent pricing with no hidden fees. Total cost depends on order volume, product size, packaging complexity, and warehouse locations.
AMZ Prep integrates with 100 plus ecommerce platforms for DTC fulfillment including Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento, Squarespace, Wix, TikTok Shop, Amazon (FBM and Seller Fulfilled Prime), Walmart Marketplace, and custom platforms via API. Orders, inventory levels, and tracking sync automatically through AMZ Prep's Navigate platform.
Switching DTC fulfillment providers to AMZ Prep typically takes 2 to 4 weeks depending on inventory volume and integration complexity. AMZ Prep covers the transition and transportation costs for qualifying brands through its free 3PL transition program. The process includes platform integration (under 24 hours), inventory transfer, quality inspection, and go-live testing.
Yes. AMZ Prep processes DTC returns including receiving returned items, quality inspection, restocking eligible products, and dispositioning damaged goods. Returns data syncs back to the brand's ecommerce platform in real time. Brands can set custom return rules for inspection criteria, repackaging, and refund authorization.
Branded packaging in DTC fulfillment means shipping orders in custom-designed boxes, tissue paper, stickers, thank-you cards, and promotional inserts that reflect the brand's identity. AMZ Prep handles custom packaging including branded mailers, tissue wrapping, dynamic inserts, and seasonal packaging changes. The unboxing experience is a core differentiator for DTC brands competing with Amazon.
AMZ Prep ships DTC orders same day for orders received by 12pm local warehouse time. With 50 plus fulfillment centers across the US and Canada, 2 day ground delivery reaches 98% of US addresses. AMZ Prep also supports next day delivery in major metro areas and international shipping to the UK and Europe.
Yes. AMZ Prep fulfills DTC orders, Amazon FBA prep, Seller Fulfilled Prime, and B2B retail orders to Walmart, Target, Costco, and 100 plus retailers from the same inventory pool. One warehouse network handles all channels, eliminating the need for separate fulfillment providers and reducing total logistics costs. For brands asking "where can I find a fulfillment partner for B2B and DTC combined," AMZ Prep's omnichannel fulfillment is the answer.
Industries that benefit most from outsourced DTC fulfillment include health and beauty, apparel and fashion, supplements and nutraceuticals, food and beverage (including frozen and temperature-controlled), pet care, electronics, and subscription boxes. Each vertical has specialized handling requirements. AMZ Prep operates FDA-registered, temperature-controlled, and ISO 9001:2015 certified facilities.
Yes. AMZ Prep operates DTC fulfillment centers in Toronto, Vancouver, Calgary, Montreal, and Hamilton. Canadian fulfillment includes bilingual packaging and inserts for Quebec, cross-border shipping to US customers with customs and duty management, and integration with Canada Post, Purolator, UPS, and FedEx for domestic Canadian delivery.
Scale Your DTC Brand with AMZ Prep
50 plus fulfillment centers. Branded packaging. 2 day delivery. 99.8% accuracy. One partner for every sales channel. Get a custom DTC fulfillment quote today.
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